Who we are
This website, silvermoney.ca (“Silver Money”, “we”, “us”, or “our”), is dedicated to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information when you visit our website or interact with our services.
Information we collect
We collect only the information needed for the purposes described below:
- Contact form: Your name, email address, enquiry type and message submitted through our website.
- Newsletter sign-up: Your email address when you voluntarily subscribe to receive updates and newsletters.
- Technical information: our hosting provider may automatically record information such as IP address, browser type and pages requested, for security and maintenance.
Please do not send us banking details, passwords, account numbers or other sensitive financial information. The contact form is not designed to receive it.
How we use information
- To respond to messages sent through the contact form.
- To send the newsletter to people who have subscribed, and to manage unsubscribes.
- To keep the website secure, prevent spam and fix technical problems.
- To understand, in aggregate, how the website is used, if analytics are enabled.
We do not sell personal information.
Consent
By submitting the contact form, you consent to us using your information to respond to you. Newsletter emails are sent only to people who have given express consent, and every email includes a way to unsubscribe, consistent with Canada’s Anti-Spam Legislation (CASL). You can withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
Service providers
Our website may use third-party services to support its operation, including website hosting, contact form processing, email communications and other technical services.
These service providers may access or process personal information only to the extent necessary to perform their services.
Some third-party providers may store or process information outside Canada. In such cases, your information may be subject to the privacy laws and regulations of the country where it is processed.
Cookies
Our website may use basic technical features to support functionality, improve navigation and provide a better browsing experience.
Website preferences, such as search filters within the Learning Centre, are maintained through the page address (URL) and are not stored in cookies.
You can manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, respond to enquiries, manage newsletter subscriptions and meet applicable legal obligations.
Newsletter subscribers may unsubscribe at any time. Once information is no longer required, it is securely deleted or anonymized where appropriate.
Security
We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
Our website uses HTTPS encryption to help protect information transmitted between your browser and our website.
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your rights
YYou have the right to request access to the personal information we hold about you and ask for corrections if any information is inaccurate or incomplete.
You may also withdraw your consent to the collection or use of your personal information, subject to applicable legal requirements.
If you have concerns about how your personal information is handled, you may contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.
Children
This website is intended for adults and is not directed at children.
Changes to this policy
We may update this policy. The date at the top of the page shows when it was last changed. Significant changes will be highlighted on this page.